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Frequently Asked Questions

Forensics

Why does this site look different?

We are working on a new, comprehensive tritechforensics.com that you’ll find easier to use, more adapted to your needs, and full of helpful features. While that site is being tested, we’ve launched this Tri-Tech Forensics Express Store, designed to provide you with a quick and easy shopping experience.

I don’t see a product I’ve ordered before that is in your catalog. How can I order it?

The Express Store offers hundreds of our most popular items for online purchase. But if you don’t see what you are looking for, we still have our complete inventory available to choose from. To order a product not found in our Express Store, or to inquire about a product’s availability, email our customer care team at tritech@tritechusa.com, call us at 1-800-438-7884 or 910-457-6600, or fax your order to 910-457-0094.

Where are my favorites and order history?

Those personal account features and more will be available again when our revamped full site launches. We appreciate your patience during our progress. If you need information about a past purchase, contact us at tritech@tritechusa.com, call us at 1-800-438-7884 or 910-457-6600, or fax your order to 910-457-0094. We’ll happily help you find what you need.

Nice store, but where can I find information about your digital forensics or training divisions?

Those sites have not changed. You can still access our other divisions at the links below.
• Tri-Tech Training division:  tritechtraining.com
• Digital Forensics division:  tritechdf.com
• Discovery investigation services division:  tritechdiscovery.com

When will my order ship?

If a product is in stock, it may ship in as little as one business day, depending on the quantity ordered. Orders placed after 3 p.m. are typically shipped the following day. Some products - such as specialty items - may take longer to ship. If you need your equipment by a certain date, please contact our customer service representatives via email for more information.

Can I choose my shipping provider?

We offer shipping by FedEx and UPS with a valid shipping number. Without a shipping number, we ship "best way" from our FOB shipping point in Leland, NC.

Forensic Investigations

Can I use my company's shipper account number?

FedEx and UPS account numbers are accepted for offline orders only. You may email or fax your order - along with your shipper account number - to us. From there, we'll charge all costs to your shipper account number. Please note that if your number is not valid, we reserve the right to add shipping charges to your invoice.

Will I get a tracking number?

After placing your order, you will receive an email that includes your order number and other pertinent information. When your order is shipped, you will receive an email from the shipper. This email will provide you with a tracking number you can use to track your order through the shipper's website.

What are your shipping charges?

We charge for shipping based on the total of your order. In addition, we charge a one-time fee of $35.00 for any hazards, air, hazardous, oversize, or overweight items in a single purchase. Our shipping charges are for the contiguous lower 48 states. In Alaska or Hawaii or an international customer? Email our sales reps for details.

*Shipping Charges:

• $1.00 - $100.00:        $11.50
• $101.00 - $200.00:   $15.50
• $201.00 - $300.00:   $20.50
• $301.00 - $400.00:   $24.50
• $401.00 - $500.00:   $27.50
• $501.00 - $750.00:     $29.50
• $751.00 - $1000.00:   $32.50


*Please call for a quote if your order exceeds $1000.00.

Where can I download your ISO and W-9 Forms? Right here!

W-9  ISO


I need help. And I’ve still got questions. Who can help me?

Be sure to check out the contact form on our Contact & Quotes page.  Fill out that form, and we'll get it right away.  You can also e-mail us at tritech@tritechusa.com, or call us at (USA) 800.438.7884 or (GLOBAL) 910.457.6600. Or hit us up on Facebook (Facebook.com/tritechfornsics) or Twitter (@tritechforensic). Want to go old school? Our snail mail address is 8770 Trade St., Leland, NC 28451.



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