Why can’t I find the product I’m looking for?
Some kits are custom and not available online. If you cannot locate the kit you need or have any questions before placing your order, please e-mail our custom products division (firstname.lastname@example.org) for more information. For immediate assistance, our live chat operators are available from 8-5 EST, Monday through Friday.
IMPORTANT NOTE: Many legal agencies require certain custom products, such as GSR Kits, be used exclusively to collect evidence. Evidence collected with kits that are not approved could be unacceptable; if your agency uses a custom kit, you must order that kit ONLY by calling our custom products division at 800.438.7884 (USA) or 910.457.6600 (Global).
Can I order without registering?
No. Registering on our website requires only basic information collected to process your order, including your e-mail address, phone, and billing and shipping addresses. By registering, you are able to review past orders, save items to your favorites, and include multiple shipping addresses in your account address book.
What type of payments do you accept?
Visa, MasterCard, American Express, Discover, checks, money orders, and purchase orders with approval are all accepted.
How can I get a quote on a custom item?
Our custom products associates have many years of experience and are able to offer out-of-the-box options as well as provide feedback on your ideas. Through a personal consultation, one of our associates will assist you in planning your product and answering your questions. An e-mail to our custom products division (email@example.com) or chat with our live chat operators can get you started, obligation free!
Where can I find my order status?
You will receive an e-mail when your order ships which will allow you to track your order. Please see FAQ "When will my order ship?" for information on our in-house procedures for processing your order. If you have any questions about your order, please contact one of our customer service representatives for an update.
How do you handle back orders?
Unless a customer requests items be shipped separately with separate shipping charges, we hold all items until the order is complete. Should a delay longer than a week occur, a customer service representative will notify you regarding the status of your order.
Can I add items to an order that is on back order?
It may be possible to add items; please call our customer service representatives for more information.
Do you sell internationally?
Yes. Sales outside of the United States are handled by our International Sales Manager, Bobby Dameron (firstname.lastname@example.org).
For orders within the United States, please contact one of our Customer Service Representatives.
Additionally, you will want to reference our Terms and Conditions, which will explain our policy for shipping and payments for international sales.
Can I get a copy of the instructions for a product?
Instructions are included with the products we sell. Should you need assistance with a product, please contact us via live chat, e-mail, or phone, and a customer service representative will help you with any questions or concerns you may have. We will be happy to answer any questions before you purchase the product.