For quick and easy registration, click on “SIGN IN OR CREATE AN ACCOUNT” at the top right corner of our home page and fill in the required fields.

Please note: passwords are case sensitive, must contain at least one Upper and Lower case letter, one special character or number and be at least 8 characters long. Accounts must be confirmed through the email link provided.

Once signed in to your account, simply click on My Account at the top right corner of the page.

Manage Your Account will let you view messages from us, view your order status, see your completed order history, edit your contact information, manage your addresses and set your default billing and shipping addresses.

You can reset your password by clicking on the Forgot Your Password link on the SIGN IN OR CREATE ACCOUNT page. An email will be sent with a link to reset your password.

If you are placing an order for an agency or organization that is tax exempt, simply create an account online, and send an email to tritech@tritechusa.com with your proof of tax exemption.

We will mark your account as tax exempt so all future orders will not charge tax (just be sure to sign-in before placing your order).

You may place orders in 3 ways: online, by phone, or by FAX.

• Web orders: https://tritechforensics.com/
• Phone orders: 800-438-7884
• Agency Orders Via Quote: Get a quote online or by phone or email
• Fax order: (866) 710-4356
• NLES Customers: Please contact your NLES Rep: [⚠️ UPDATE: determine whether this program/reference applies to Tri-Tech Forensics]

We gladly accept AMEX, Visa, MasterCard, PayPal, money order, HSA/FSA cards and checks. We also accept Purchase Orders – please contact us to set up an account.

Absolutely! We are available to answer any question you have Monday–Friday from 8 AM–5 PM EST.

Please call, email, or use the contact form to speak with our team.

Domestic: We offer domestic shipping, typically through FedEx, but items may also ship via the U.S. Postal Service, UPS Ground, and freight depending on the order’s total weight and dimensions.

If you have concerns about deliveries to your location, please contact us and we will make every effort to work with you to select the shipper that will work best for you.

International: We can ship to virtually any address in the world! Contact us with any specific questions or requirements!

PLEASE NOTE: There are restrictions on some products, which cannot be shipped to international destinations or may require additional shipping charges or carrier fees.

Questions about shipping or order possibilities? Submit a quote request and we’ll be in touch soon!

Absolutely! We can ship to PO Boxes as well as APO's.

For real-time order tracking we recommend downloading the Shop app. We will also send you email notifications when an order has shipped, and you can always check your order status if you create an online account and are signed-in before placing your order.

We charge for shipping based on the total dollar amount of your order. Shipping charges are for the continental United States (lower 48 states) only. If you are located in Alaska or Hawaii or are an international customer, please e-mail our sales reps for shipping options and details.

We charge for shipping based on the total dollar amount of your order. Shipping charges are for the continental United States (lower 48 states) only. If you are located in Alaska or Hawaii or are an international customer, please e-mail our sales reps for shipping options and details.

$1 - $100　　　　　 $12.50
$101 - $200　　　　$16.50
$201 - $300　　　　$21.50
$301 - $400　　　　$25.50
$401 - $500　　　　$28.50
$501 - $750　　　　$30.50
$751 - $1000　　　 $33.50
$1001 - $2000　　 $50.00

Orders over $2000 please call for a quote (910.457.6600 or 800.438.7884).

Some items on this website are considered hazardous goods and require additional packaging and handling. Of the hazardous items noted on the website, some are considered hazardous only when shipping by air. Should you purchase one of these items, a one-time surcharge of $35 will be added to your regular shipping charges, which will cover any hazardous or air hazardous items.

Some items on this website are considered oversized. The shipping charges for these items are based on the dimensions of the package rather than the actual weight. Oversize and overweight items will be charged an additional surcharge of $35 per item, based on the packaging (ex. a case of 25 rifle boxes would be charged $35 while 2 cases of rifle boxes would be charged $70).

FedEx and UPS account numbers are accepted for off-line orders only. You may e-mail or fax your order along with your shipper account number to us, and we will charge your shipping charges to your shipper account number. Please note that if your number is not valid, TRITECHFORENSICS reserves the right to add your shipping charges to your invoice.

Please inspect all shipments upon receipt; your agreement to do so is assumed when an order is placed. If the shipment is found to be damaged or unacceptable for any reason, you must notify Tri-Tech Forensics, Inc. immediately. If external damage is noticed, accept it only after the damage is noted on all copies of delivery receipts. All returns and exchanges must be authorized by Tri-Tech Forensics, Inc. A Return Authorization Number (RA#) will be issued and must be referenced on all paperwork included in the return. Credit will be issued to your account upon receipt and inspection of the returned items.

There will be a 25% restocking fee for the return of any non-damaged goods. Custom kits and special ordered items not normally carried in stock are sold on a nonreturnable basis. Refunds and credits will be based on the actual purchase price only and do not include shipping or other charges.

You must call one of our customer service representatives in order to cancel an order. Please see the information under Shipping and Delivery to estimate when your product will be shipped. If the order has already been shipped, you must receive a Return Authorization Number (RA#) for us to receive it upon return. Custom kits and special ordered items not normally carried in stock are sold on a nonreturnable basis.

We can extend credit to federal, state and local agencies with the proper paperwork completed to open an account. Contact us to apply for payment terms.

If you cannot locate a specific item on our website, simply contact our customer service team for details. We can create custom kits, and source many products that may not be displayed on our website.

While we are confident with the items we represent and warrant them free from manufacturing defects in materials and workmanship, we understand that problems do arise.

The items must be used for the intended purpose and cared for in accordance with recommended procedures.

This warranty is for the original owner with proof of purchase.

Should any product be defective when you receive it, please contact us for instructions on how to send your products back to us.

Our warranty is limited to repair, replacement, or refund of the purchase price.

In the event you receive a product different from what was originally ordered or that appears to have a defect, please notify our Customer Service Department as soon as possible for a solution.

Click here for more details regarding the guidelines for product returns.

Yes! Your confidence in our ecommerce provider is of the utmost importance to us.

All your personal information is completely secure and your financial data is encrypted with the safest and most extensive validation process available through our ecommerce platform provider.

You can be assured by checking the following visual clues on our website:
1. The https:// at the beginning of our domain name.
2. The Padlock Icon in the address bar at the top of your browser.

Many of the videos on our website are directly embedded from the manufacturer’s website or YouTube page.

If you are permitted to share a video, you will be able to click on the share arrow in the upper right-hand corner of the video frame.

We would love that! The best way to get notifications of our promotions and events is either by signing up for our newsletter or following us on our social media channels.

You can see a wide variety of the products we offer on our website, and are constantly adding new products. Contact us if you can’t find a specific item, would like to create a custom kit, or if you’re interested in a printed catalog, please contact us via email, phone, or through our online form.

We are happy to answer any questions you have, Monday–Friday from 8 AM–5 PM EST.

Please call 1-800-438-7884 to speak with one of us or email us at tritech@tritechusa.com.